This store is operated by Samanvika Limited, a company registered in England and Wales, company number 16921179, registered office 36 Abercorn Crescent, Harrow, HA2 0PT. Trading address: 403 Upper Richmond Road West, London, SW14 7NX. 7th Heaven is a trade mark of 7th Heaven Foods Ltd, used under licence.
This website is operated by Samanvika Limited ("we", "us", "our"), a company registered in England and Wales under number 16921179, whose registered office is at 36 Abercorn Crescent, Harrow, HA2 0PT. We trade as 7th Heaven Upper Richmond under licence from 7th Heaven Foods Ltd.
When you place an order through this website, your contract for the supply of goods is with Samanvika Limited. 7th Heaven Foods Ltd is not a party to that contract.
Payment is collected by 7th Heaven Foods Ltd acting as our agent. Payment made to 7th Heaven Foods Ltd discharges your obligation to pay us in full.
1.1These terms apply to every order placed through www.7thheavenbakery.co.uk and through the online store of any 7th Heaven store operating on a sub-domain of it (for example aberdeen.7thheavenbakery.co.uk), and to your use of those websites. Please read them before you order. A link to them is shown at checkout, and by placing an order you agree to them.
1.2Our Refund & Cancellation Policy forms part of these terms. It sets out how cancellations, changes, refunds, damaged or incorrect orders, delivery, collection and pricing errors are handled. If anything in these terms appears to conflict with that policy on those topics, the policy applies. In that policy, references to "7th Heaven", "we" and "us" mean the Store you ordered from.
1.3We recommend you save or print a copy of these terms. A link to them is included in your order confirmation email.
1.4These terms are written for consumers. If you buy as a business, the parts of these terms that describe consumer rights do not apply to you, and clause 12.5 applies. For wholesale enquiries, please see our Wholesale page.
2.17th Heaven is a franchise network. Each 7th Heaven store (a "Store") is independently owned and operated by its own franchisee company.
2.2The seller. When you place an order, your contract for the products is with the Store whose online store you order from. This is the Store shown at checkout and in your order confirmation. The Store is solely responsible for preparing, supplying and, where offered, delivering your order, and for any cancellation, refund, replacement or compensation relating to it.
2.3The website operator and payment agent. 7th Heaven Foods Limited (company number 16002019, registered office 10-13 Lovat Lane, London EC3R 8DN, England) is the 7th Heaven franchisor. It operates these websites. When you pay for your order, your payment goes to 7th Heaven Foods Limited, which receives it as agent for the Store and then pays it on to the Store. Once you have paid 7th Heaven Foods Limited, your order is fully paid and the Store cannot ask you to pay again. 7th Heaven Foods Limited is not the seller of the products.
2.4Store details. The legal name, company number, registered office, VAT number (if registered) and contact details of each Store are shown on that Store's online store and in your order confirmation.
2.5Contacting the Store. For anything about a specific order, including changes, cancellations, refunds, damaged or incorrect items, allergen information and complaints, please contact the Store directly, using the phone number and email address shown on its online store and in your order confirmation. Each Store is solely responsible for the orders placed with it, so 7th Heaven customer service is unable to deal with order queries. Please quote your order number.
2.6General enquiries. For general questions about our websites or the 7th Heaven brand, contact 7th Heaven Foods Limited:
2.7Store-specific queries. Each 7th Heaven store is independently owned and operated. Any query about a particular store, including its menu, products, services, allergen information or an order placed with it, must be made directly to that store using the contact details on its own website or on our Store Locator page.
3.1You may browse our websites at any age, but you must be 18 or over to place an order.
3.2If you create an account, keep your login details confidential and your information accurate. Tell us straight away if you think someone else has used your account.
3.3You must not misuse our websites. This includes introducing viruses or harmful code, attempting unauthorised access, using automated tools to copy content, placing false or fraudulent orders, or using another person's payment card without permission. Orders may be refused and accounts suspended where misuse is reasonably suspected.
3.4All content on our websites (including text, photographs, designs, logos and software) belongs to 7th Heaven Foods Limited or its licensors. You may view and print it for personal use only. "7th Heaven" and the 7th Heaven logo are trade marks used under licence within the 7th Heaven franchise network.
3.5Some of our products use or are named after branded ingredients, such as Kinder®, Nutella®, Ferrero Rocher®, Lotus Biscoff®, Lindt® and Oreo®. These are registered trade marks of their respective owners. We use them only to describe the ingredients in our products. We are not affiliated with, sponsored by or endorsed by those owners.
3.6Links to other websites are provided for convenience only. We do not control and are not responsible for those websites.
3.7We aim to keep our websites available and accurate but cannot guarantee they will always be uninterrupted or error-free. We may change or suspend them for maintenance or other reasons.
4.1When you enter your postcode, or use your location, you are directed to the online store of your nearest Store. You then order from that Store.
4.2Our checkout takes you through each step. You can review and correct your order, collection or delivery details and message before you submit it.
4.3Submitting your order is an offer to buy. The contract is formed when the Store accepts your order by sending you an order confirmation email. Payment is taken when you submit your order. If the Store cannot accept your order, it will tell you and you will be refunded in full.
4.4The Store may decline an order if: the product, date or slot is unavailable; there is an obvious error in the price or description; it cannot deliver to your address; a requested design or message breaks clause 7.3; or fraud is reasonably suspected.
4.5You can place online orders 24 hours a day, 7 days a week. Orders are prepared and fulfilled only during the Store's opening hours and in the collection or delivery slot you select.
5.1Prices are for collection from the Store, are in pounds sterling, and include VAT where VAT applies.
5.2Most Stores currently offer collection only. Where a Store offers delivery, this option and the delivery charge are shown at checkout before you pay. The delivery charge is in addition to the product price.
5.3Each Store sets its own prices. Prices may therefore differ between Stores, and between online and in-store sales. Prices may change at any time, but not for an order the Store has already confirmed.
5.4Pricing errors are dealt with by the Store as set out in section 14 of our Refund & Cancellation Policy.
5.5You can pay using the methods shown at checkout. Your payment is received by 7th Heaven Foods Limited as agent for the Store and passed on to the Store (see clause 2.3).
6.1Our products are handmade. Variations from photographs, and substitutions of decorations or ingredients, are covered by section 9 of our Refund & Cancellation Policy.
6.2Sizes such as 6-inch and 8-inch refer to the approximate diameter of the cake. Serving numbers are a guide only.
6.3Our products are perishable. Keep them refrigerated and follow any storage instructions given with them. Unless stated otherwise, they are best eaten on the day of collection or delivery. Responsibility after handover is set out in section 13 of our Refund & Cancellation Policy.
6.4Our cakes are made without egg as an ingredient unless a product description says otherwise. Because our kitchens handle other allergens, and some bought-in components may contain egg, we cannot guarantee that any product is free from egg (see clause 8).
7.1Messages are written exactly as you enter them at checkout. Please check spelling, names and dates carefully. Message length is limited to the space available on the product.
7.2If you send an image, logo or design, you confirm you own it or have permission to use it.
7.3The Store may refuse any message, image or design that is offensive or unlawful, or that would infringe someone else's rights, including copyrighted characters, logos and brand names. If it refuses, it will offer you an alternative or a full refund.
7.4Custom designs are the chef's interpretation of your request. Edible photo prints may differ slightly in colour from the original image.
8.1Our products contain allergens, and all our products are prepared in kitchens that handle the 14 major allergens: celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, tree nuts, peanuts, sesame, soya and sulphites. Cross-contamination is possible. We cannot guarantee that any product is free from any allergen.
8.2Each Store is responsible for the allergen information for the products it makes and sells, and holds full allergen information for each product. For allergen information, please contact the Store before ordering (clause 2.5). Allergen information is also available from Store staff when you collect or receive your order.
8.3Please tell the Store about any allergy or dietary requirement when you order. Stores do not accept orders for products specially made to be free from a particular allergen. If you have a severe allergy, we recommend that you do not order.
8.4We do not make "gluten free" claims. Where a product is described as made with alternative flour, vegan, eggless or with no added sugar, this describes its recipe. It does not mean the product is free from traces of gluten, animal products, sugars or other allergens.
9.1Where we describe cakes as "made live in 7 minutes" or similar, marked with an asterisk, this clause explains what that means.
9.2Which cakes. 7-Minute Cakes are 6-inch and 8-inch cakes of simple design. The Store's chef decides whether a design is simple enough. Tiered, sculpted or 3D cakes, fondant-covered cakes and custom-design cakes are not 7-Minute Cakes.
9.3What the 7 minutes covers. The 7 minutes is the time our chef takes to make your cake live in front of you, assembling and finishing it from sponges, creams and fillings already baked and prepared by the Store. It runs from the moment the chef starts making your cake. It does not include time spent queueing, ordering, paying or boxing.
9.4Personalisation. Personalised messages, toppers, photo prints and extra decorations are not included in the 7 minutes and will add time.
9.5Waiting time. The 7 minutes is how long your cake takes to make. It is not a guaranteed waiting time. If the chef is busy, or there are earlier orders, you may need to wait before your cake is started. You can ask staff for the expected wait before you pay. If you do not want to wait, you can choose another product, or cancel before preparation starts for a full refund.
9.6Online orders. For online collection orders, your cake will be ready at the collection time you choose. 7-Minute Cakes are not delivered within 7 minutes.
9.7Other claims. Where any other claim on our websites or in store is marked with an asterisk, its conditions are shown next to the claim or in these terms. "Accepting Orders 24/7" means online orders can be placed at any time and are prepared during opening hours (clause 4.5).
10.1Our cakes and desserts are perishable, and many are made to your specifications, so the usual 14-day right to cancel online purchases does not apply (Consumer Contracts Regulations 2013, regulation 28).
10.2Instead, our Refund & Cancellation Policy explains: how and when you can cancel or change an order (sections 2 to 5); what happens if a Store has to cancel (section 6); what to do if your order is damaged, incorrect or has a quality issue (sections 7 and 8); delivery, where offered (section 11); collection (section 12); and how refunds are paid (section 16).
11.1Only one discount code can be used per order unless stated otherwise. Codes cannot be applied after an order is placed. They exclude delivery charges unless stated otherwise, and may be limited to particular Stores, products or dates. Each code's conditions and expiry date are shown with the offer.
11.2A code may be withdrawn, or an order using it cancelled, if the code has been misused, for example through resale, sharing on public coupon sites against the offer's conditions, or creating multiple accounts.
11.3Where a promotion has its own terms, those terms apply in addition to these and take priority if they conflict.
12.1If the Store breaks these terms or is negligent, it is responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it was obvious it would happen, or if both you and the Store knew it might happen when the contract was made.
12.2Nothing in these terms excludes or limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of your legal rights in relation to the products; defective products under the Consumer Protection Act 1987; or any other liability that cannot be excluded or limited by law.
12.3Products are supplied for domestic and private use only. The Store is not responsible for loss of profit, loss of business or business interruption.
12.47th Heaven Foods Limited acts as website operator and as the Store's payment agent. It does not make or supply the products. This does not affect any liability that cannot be excluded by law.
12.5If you buy as a business, the Store's total liability to you for any order is limited to the price of that order, except for the liabilities in clause 12.2.
13.1Neither the Store nor 7th Heaven Foods Limited is responsible for delay or failure caused by events outside its reasonable control, for example severe weather, utility failure, road closures, pandemics or industrial action. If this affects your order, section 6 of our Refund & Cancellation Policy applies.
14.1If you are unhappy with your order, please contact the Store or 7th Heaven customer service (clause 2.5). The Store will acknowledge your complaint within 2 working days and aim to resolve it within 14 days.
14.2Neither the Stores nor 7th Heaven Foods Limited currently use an alternative dispute resolution (ADR) provider. If a complaint cannot be resolved, you can bring a claim in the courts (clause 17).
15.1We use your personal information only as described in our Privacy Policy, including to process your order. You will only receive marketing if you have agreed to it, and you can unsubscribe at any time.
16.1We may update these terms from time to time. The version on our website when you place an order applies to that order. Later changes do not apply to orders already confirmed unless the law requires it. The date of the latest version is shown at the bottom of this page.
17.1These terms are governed by the law of England and Wales, and you can bring proceedings in the English courts. If you live in Scotland, you can bring proceedings in Scotland, and Scots law applies to the extent it gives you more protection. If you live in Northern Ireland, the same applies to Northern Ireland law and courts.
18.1A Store may transfer its rights and obligations under these terms to another company that takes over the operation of that Store. You will be told if this happens, and your rights will not be affected.
18.2Your contract is between you and the Store. 7th Heaven Foods Limited may also enforce clauses 2.3, 3, 5.5 and 12.4. Otherwise, no other person has rights under it.
18.3If a court finds any part of these terms unenforceable, the rest of the terms will still apply.
18.4A delay in enforcing these terms does not prevent them being enforced later.
Last updated: 2 October 2026
© 2026 7th Heaven Upper Richmond · Samanvika Limited, company no. 16921179 · *Terms & Conditions apply
